Privacy Policy

21st Century Home Health Services, Inc. ("21st Century," "we," "our," or "us") is committed to maintaining transparency around how we collect, use, store, and protect information obtained through our website and digital properties. This Privacy Policy explains our practices and your rights under applicable federal and state laws, including the California Consumer Privacy Act (CCPA/CPRA), California Online Privacy Protection Act (CalOPPA), and general U.S. privacy principles.

This policy applies to information collected through our website: 21hhs.com.

This Privacy Policy does not replace or modify our HIPAA Notice of Privacy Practices, which governs how we handle Protected Health Information ("PHI") as a healthcare provider.

1. Information We Collect

A. Information You Provide Directly

We may collect personal information you voluntarily submit, including:

  • Name, email, phone number, or other contact details.
  • Information submitted through contact forms, job applications, referral forms, or service inquiries.
  • Comments or messages posted on our website.

If you leave a comment, we also collect the information you enter, plus your IP address and browser user-agent to support spam prevention.

If you request a password reset, your IP address may be used in the reset email for security verification.

B. Automatically Collected Information

When you visit our site, we may automatically collect:

  • IP address
  • Browser type, operating system, device information
  • Pages viewed, date/time stamps, and referring URLs
  • Cookie identifiers and session data

This data helps us secure the site, improve user experience, and detect fraudulent or malicious activity.

C. Media Uploads

If you upload images, avoid uploading images containing embedded location data (EXIF GPS). Visitors may download and extract this information if present.

2. Cookies and Tracking Technologies

We use cookies and similar tools to improve site performance and deliver a smoother experience.

Examples include:

  • Login cookies lasting up to 2 days (or 2 weeks if "Remember Me" is selected)
  • Display-preferences cookies lasting up to 1 year
  • Temporary cookies to test browser compatibility
  • A post-editing cookie indicating the article ID you edited (expires in 1 day)

You may disable cookies through your browser, but some site features may not function properly.

3. Embedded Content & Third-Party Services

Our website may include embedded content such as videos, articles, or images from third-party sites.

Embedded content behaves as though you visited the third-party site directly and may allow those sites to:

  • Collect data about you
  • Use their own cookies
  • Track your interactions

We do not control third-party privacy practices.

We may also use automated spam-detection services such as Akismet or reCAPTCHA.

4. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our website
  • Respond to inquiries and deliver requested services
  • Improve site performance and user experience
  • Detect, prevent, and address security or technical issues
  • Comply with legal and regulatory obligations

We do not sell personal information and do not share personal data for cross-context behavioral advertising.

5. How Long We Retain Your Information

Comments and metadata may be kept indefinitely to auto-approve future comments.

Registered user profiles (if applicable) are stored until the user deletes or updates the information.

Website administrators may view and modify stored profile information except usernames.

6. How We Share Information

We may share information with:

  • Service providers that support our website operations (e.g., hosting, IT security, spam detection)
  • Government authorities when legally required (e.g., subpoenas, regulatory compliance)
  • Third-party analytics or embedded-content providers

We do not sell data, and we do not share PHI through this website unless you submit it to us intentionally and securely.

7. Your Rights (California Residents Included)

Depending on your location, you may have rights such as:

  • Access to personal information we hold about you
  • Request for correction
  • Request for deletion
  • Request for a portable copy of your data
  • Opt-out of data sharing or sale (we do not sell personal data)

Requests can be submitted to: info@21hhs.com

We may need to verify your identity before processing requests.

8. Data Security

We implement administrative, technical, and physical safeguards to protect personal information. While no system is 100% secure, we employ industry-standard protections and continuously monitor for vulnerabilities.

9. Where Your Data May Be Sent

Visitor comments and form submissions may be screened by automated spam-detection services or security-filtering systems hosted in the United States or other jurisdictions.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated "Last Updated" date. Continued use of our site constitutes acceptance of the revised policy.